Shaanvi Estate respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it and the steps we take to keep it safe when you visit www.shaanviestate.com or contact us through phone, email, WhatsApp, enquiry forms or other communication channels.
By using our website or sharing your information with us, you agree to the practices explained in this Privacy Policy.
1. Information We Collect
We may collect personal information when you submit an enquiry, request property details, schedule a site visit, ask for a callback or communicate with our team.
This information may include your name, phone number, email address, city, preferred location, property type, budget, investment requirement and other details you choose to share with us.
If you are interested in buying, selling, renting or investing in a property, we may also collect information related to your property preferences, preferred project, expected price, possession requirement and financing needs.
We may keep a record of your calls, messages, emails and other communication with our team for customer service, follow-up and record-keeping purposes.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, pages visited, time spent on the website, referring website and general location information.
This information helps us understand how visitors use our website and allows us to improve its performance, content and user experience.
3. How We Use Your Information
We may use your personal information to respond to your property enquiry, share project details, arrange a callback, schedule a site visit and provide suitable property options based on your requirements.
We may also use your information to inform you about residential properties, commercial properties, office spaces, SCO plots, independent floors, penthouses, luxury apartments, plots and other real estate opportunities that may be relevant to you.
Your information may be used to provide customer support, maintain enquiry records, improve our services, understand customer preferences, prevent misuse of the website and meet legal or regulatory requirements.
We may contact you through phone calls, email, SMS or WhatsApp when you have requested information or shown interest in our services.
4. Marketing Communication
By submitting an enquiry form, requesting a callback or sharing your contact details with Shaanvi Estate, you allow our team to contact you regarding your enquiry and relevant property options.
You may ask us to stop sending promotional messages at any time. You can reply with an unsubscribe request, inform our representative or contact us through the details provided at the end of this Privacy Policy.
Even after you stop promotional communication, we may still contact you regarding an active enquiry, scheduled site visit, ongoing transaction or service-related matter.
5. Sharing of Information
We may share limited information with property developers, builders, property owners, authorised representatives, channel partners, financial service providers or other parties when it is necessary to respond to your enquiry or provide the requested service.
For example, your name and contact number may be shared with a developer’s authorised sales team when you request a project presentation, price details or site visit.
We may also share information with service providers who help us manage website hosting, customer enquiries, analytics, communication, advertising or technical support. Such parties are expected to use the information only for the work assigned to them.
We may disclose information when required by law, court order, government authority or regulatory body. Information may also be shared when necessary to protect our rights, prevent fraud or investigate misuse of our website or services.
Shaanvi Estate does not sell or rent personal information to unrelated third parties for their independent use.
6. Property Enquiries and Third Parties
Our website may contain information about projects developed or managed by third-party builders, developers, property owners or service providers.
When you enquire about such a property, some of your information may be shared with the concerned party so that they can provide project details, confirm availability, arrange a site visit or assist with the transaction.
The way a third party handles your information may be governed by its own privacy policy. Shaanvi Estate is not responsible for the independent privacy practices of third-party companies.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to remember visitor preferences, understand website traffic, improve page performance and measure the effectiveness of advertising campaigns.
Cookies are small files stored on your device by your browser. They do not normally provide us with information such as your name or phone number unless you submit that information through the website.
You may disable cookies through your browser settings. However, certain parts of the website may not work properly if cookies are disabled.
8. Advertising and Analytics
We may use website analytics and advertising tools provided by third-party platforms. These tools may collect information about how visitors interact with our website and advertisements.
The collected information may be used to measure website traffic, understand customer interest, show relevant advertisements and improve our marketing campaigns.
These third-party platforms may use cookies or similar technologies according to their own privacy policies and settings.
9. Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no website, internet connection or electronic storage system can be guaranteed to be completely secure. You should avoid sharing passwords, banking details, OTPs or highly sensitive documents through unsecured channels.
Shaanvi Estate will never ask you to share your banking password, card PIN or OTP through the website, phone call, email or WhatsApp.
10. Data Retention
We may keep your personal information for as long as it is reasonably required to respond to your enquiry, provide services, maintain business records, resolve disputes and meet legal requirements.
Information that is no longer required may be deleted, anonymised or securely stored according to our internal practices and applicable law.
11. Your Rights and Choices
You may contact us to ask what personal information we hold about you. You may also request correction of inaccurate information, withdrawal of communication consent or deletion of information that is no longer required.
Some information may need to be retained where it is connected with an ongoing transaction, legal requirement, dispute, payment record or regulatory obligation.
We may need to verify your identity before processing a request related to your personal information.
12. Third-Party Links
Our website may include links to builder websites, payment platforms, social media pages, maps or other external websites.
These websites are operated by third parties and may have their own privacy policies. Shaanvi Estate is not responsible for the content, security or privacy practices of external websites.
You should review the privacy policy of any third-party website before sharing personal information with it.
13. Children’s Privacy
Our website and real estate services are intended for adults. We do not knowingly collect personal information from children below the age permitted under applicable law.
If you believe that a child has shared personal information with us without proper consent, please contact us so that appropriate action can be taken.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices or legal requirements change.
The revised policy will be published on this page with an updated date. Continued use of the website after an update means that you accept the revised Privacy Policy.
15. Contact Us
For any question, correction request, privacy concern or communication preference, you may contact us at:
Shaanvi Estate
Address: AS 006, Second Floor, Conscient One Mall, Dwarka Expressway, Sector 109, Gurugram, Haryana
Email: deepak.shaanviestate@gmail.com
Phone: +91 98186 92012
Website: www.shaanviestate.com